Terms of service

Terms of Service

OVERVIEW
Welcome to SoleRelieve! The terms "we", "us" and "our" refer to SoleRelieve. SoleRelieve operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). SoleRelieve is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and that you have given us consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it. You are solely responsible for the security of your account and all activity under it.

SECTION 2 — OUR PRODUCTS
We have made every effort to represent our products accurately. However, colors and product appearance may differ from how they appear on your screen, depending on your device and its settings. We do not warrant that the appearance or quality of any product will be the same as depicted in our store. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product and to limit quantities offered to any person or region.

SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. SoleRelieve reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process payment before an order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, or phone number you provided.

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You represent that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless stated otherwise, posted prices do not include taxes or shipping. From time to time we may offer promotions governed by their own terms; if those conflict with these Terms, the promotion terms govern.

You agree to provide current, complete and accurate payment and account information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use the payment method, and (iii) you will pay all charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, graphics, product reviews, video, and audio, and the design and arrangement thereof, are owned by SoleRelieve, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, republish, download, or transmit any material on the Services without our prior written consent. SoleRelieve's names, logos, and slogans are our trademarks and may not be used without our prior written permission. All other trademarks on the Services belong to their respective owners.

SECTION 7 — THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials and are not liable for any harm related to your use of them. Please review any third party's policies before transacting with them, and direct any complaints about third-party products to that third party.

SECTION 8 — RELATIONSHIP WITH SHOPIFY
SoleRelieve is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with SoleRelieve. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SoleRelieve, including any injury, damage, or loss resulting from purchased products. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with SoleRelieve.

SECTION 9 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes information about your use of the Services to provide and improve them, and your information may be shared with Shopify and partners that may be located in other countries. Please review our Privacy Policy for details.

SECTION 10 — FEEDBACK
If you submit any ideas, suggestions, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use. You represent that you own or have all necessary rights to your Feedback, that you have disclosed any compensation or incentives received in connection with it, and that it complies with these Terms. We have no obligation to keep Feedback confidential, pay for it, or respond to it. We may remove any Feedback we determine, in our sole discretion, to be unlawful or objectionable. You are solely responsible for any Feedback you submit and its accuracy.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 12 — PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services: for any unlawful or malicious purpose; to violate any laws or regulations; to infringe our or others' intellectual property; to harass, abuse, or harm any person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate any person or entity; to upload viruses or malicious code; to collect or track others' personal information; or to interfere with or circumvent the security features of the Services. We reserve the right to suspend or terminate your access at any time, without notice, if we determine you have violated these Terms.

SECTION 13 — TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination. The sections covering Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Governing Law, and Privacy will survive termination.

SECTION 14 — DISCLAIMER OF WARRANTIES
The information presented through the Services is made available for general information purposes only, and we do not warrant its accuracy, completeness, or usefulness. Any reliance you place on it is at your own risk. EXCEPT AS EXPRESSLY STATED BY SOLERELIEVE, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

SECTION 15 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SOLERELIEVE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS, OR THOSE OF SHOPIFY, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

SECTION 16 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless SoleRelieve, Shopify, and our affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your use of the Services.

SECTION 17 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.

SECTION 18 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right. These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding your use of the Services, superseding any prior agreements.

SECTION 19 — ASSIGNMENT
You may not transfer or assign these Terms or any of your rights or obligations without our prior written consent, and any such attempt is void. We may transfer or assign these Terms and our rights and obligations without consent or notice to you.

SECTION 20 — GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws and courts of the jurisdiction where SoleRelieve is headquartered. You and SoleRelieve consent to venue and personal jurisdiction in such courts.

SECTION 21 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 22 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at solerelieve@gmail.com.