Shipping policy
Shipping Policy
Thank you for shopping with SoleRelieve. Here's everything you need to know about how and when your order ships.
Order Processing
All orders are processed within 2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.
Shipping Methods & Delivery Times
We currently ship within the United States only. Delivery times below are estimates and begin after your order has been processed, not from the moment you place it.
- Standard Shipping (Free): 7–12 business days after processing.
- Express Shipping: 5–7 business days after processing.
Please note that total delivery time = processing time (2 business days) + shipping time. For example, a Standard order typically arrives within about 9 to 14 business days from the date you order.
Shipping Costs
Standard shipping is free on US orders. Express shipping rates, if selected, are calculated and shown at checkout.
Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package. Please allow a little time for the tracking information to update after you receive it.
Delays
Delivery times are estimates and not guaranteed. We're not responsible for delays caused by shipping carriers, weather, or other events outside our control. If your order is significantly delayed, reach out and we'll do our best to help.
Wrong Address
Please make sure your shipping address is correct at checkout. We're not responsible for orders shipped to an incorrectly provided address. If you notice a mistake, contact us as soon as possible and we'll try to update it before your order ships.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us at solerelieve@gmail.com with your order number and we'll help make it right.
Questions?
Email us anytime at solerelieve@gmail.com.