Refund policy
Return & Refund Policy
We want you to be happy with your SoleRelieve order. If something isn't right, here's how returns work.
30-Day Return Window
You may request a return within 30 days of receiving your order.
Hygiene Policy — Please Read
Because our products are used in direct contact with your feet and skin, we can only accept returns of items that are unused, unworn, and in their original, undamaged packaging. For hygiene and safety reasons, we cannot accept returns of slippers or rollers that have been worn or used, unless the item arrived damaged or defective.
Items That Can Be Returned
- Unopened, unused items in their original packaging, within 30 days of delivery.
- Any item that arrived damaged, defective, or incorrect (see below).
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 30 days at solerelieve@gmail.com with your order number and a photo. We'll replace it or refund you in full, including any return shipping costs.
How to Start a Return
Email us at solerelieve@gmail.com with your order number and the reason for your return. We'll send you return instructions. Please don't send items back before contacting us, returns sent without prior contact may not be accepted.
Return Shipping
Unless the item was damaged, defective, or incorrect, return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we can't be responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 3 business days of us receiving your return. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement. Original shipping charges are non-refundable.
Questions?
Email us anytime at solerelieve@gmail.com and we'll be glad to help.